San Francisco Symphony Achieves Success with Web Active Directory’s PeopleUpdate
PeopleUpdate allows you to get your users searching an online corporate directory, updating data, managing group memberships and managing passwords all based on their group memberships. Self-service Active Directory user and group management consequently creates return on investment by empowering users to manage changes themselves safely and efficiently.
San Francisco Symphony implemented PeopleUpdate for their user and group management needs. Aaron Bennett is the Chief Information Officer of the San Francisco Symphony. He implemented Web Active Directory’s PeopleUpdate to save his organization money. In addition, he wanted to create more meaningful work for his team. As a result of the implementation, his IT team now has more time and resources.
The challenges San Francisco Symphony faced were around having Aaron’s staff bear the burden of data entry. His group members were manually updating Active Directory profiles taking up their time and exacting a cost for simple clerical activities. These mundane activities caused frustration with the IT engineers making their job less enjoyable. Also, errors would happen sporadically as data entry was done using relatively unfriendly operating system tools.
After implementing Web Active Directory’s PeopleUpdate, San Francisco Symphony was able to develop a more efficient process. The updating of employee profiles shifted to the receptionist, thus allowing one person to do administrative updates. Providing a web form with dropdowns and validation for updating information resulted in more accurate information in Active Directory. Finally, the new process afforded a more enjoyable and fulfilling experience for both the receptionist and the IT staff.
Learn more how you too can achieve an ROI by automating your Active Directory user and group management needs by using Web Active Directory’s PeopleUpdate and the full suite of products in PeoplePlatform. Contact an account manager for more information!