Android 4.0 Ice Cream Sandwich Error Syncing with Office 365

I recently had an Android 4.0 Ice Cream Sandwich Error Syncing with Office 365.  My phone (Android 4.0.4 operating system) connecting to Office 365 to sync mail and contacts. None of my configuration changed on the phone but it looks like the Office 365 folks might’ve changed something that impacted the sync.

After timing out repeatedly when trying to connect to my email account, I checked the incoming server settings on the phone and received the following Remote Security Administration error message when verifying the server settings.

This server requires that you allow it to remotely control some security features of your Android device. Do you want to finish setting up this account?

I researched around quite a bit and tried repeatedly to update the server information with new values but I still kept getting the message. I finally was able to resolve the issue after a couple of days by removing the existing email account and adding a new account with most of the same settings like email address and password. I did change the DomainUsername and Server, though. The username changed from “domain.onmicrosoft.comusername@domain.onmicrosoft.com” to “username@domain.onmicrosoft.com” with a leading character. The server changed from the previous value of bl2prd****.outlook.com to pod*****.outlook.com. The bl2prd value worked from March through now but it appears that it is better to use the pod value instead.

If you have a problem on Android 4.0 with your Office 365 account, remove the account and change the value of the username and server when re-adding the new account. You can get your server information using Outlook Web Access (OWA) and under Help > About.

5 Comments

  1. Jason Cox

    This issue recurred a couple of weeks after I initially wrote this message. I think I’ve finally resolved it by putting in the correct username format along with the server name. Make sure to enter your DomainUsername as yourdomain.onmicrosoft.comyourusername@yourdomain.onmicrosoft.com. Then use the server of m.outlook.com and this should help avoid any problems with Office 365 changing the Exchange server hosting your mailbox.

    There is another possibly issue w/ ActiveSync and Android because of redirection. Check out the article below and this is when you might have to use the actual server name of your Office 365 Exchange server.

    http://blogs.technet.com/b/exchange/archive/2012/02/07/cross-site-redirection-exchange-activesync-clients-in-office-365.aspx

  2. Hi Jason,

    thanks for the information!

    Since I have put the MS Cloud for my organization I have had many problems with the emails. I would not talk about the Blackberries cause that would need a blog for itself!

    I have also got Ice Cream Sandwitch in my Galaxy S2 and when the email works, it is brilliant, but when MS decides to change the servers or I need to change my password then is when the problems appear!
    I am now stuck and nothing seems to work, the thing is that I need to get a solution without having to remove and add again the email account.
    Nothing works! I am stuck and the help from Microsoft was not great… “oh yeah, if you get mobile 6.5 or else that would work much better….”

    Any ideas?

    I have tried every combination possible for the username, the password works using webmail, Servers… I tried them all, the m.outlook.com, the podxxx.outlook.com and the one in the webmail, nothing.

    Thanks!
    Antonio.

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