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Research In Motion Releases Integration with Microsoft Office 365 – BlackBerry Business Cloud Services

Research In Motion (RIM) finally released its evolution of BlackBerry Enterprise Server (BES), BlackBerry Business Cloud Services (BCS), earlier this week on January 30, 2012. BCS provides mobile device service integration with the Microsoft Office 365 hosted Exchange Service and replaces much of the functionality formerly provided by BES. This is a good move forward for RIM

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Handy DNS Troubleshooting Tool: MXToolBox

I often use the Microsoft NSlookup utility to get DNS information when I’m troubleshooting DNS issues. Once in a while, though, our internal network configuration causes inaccurate results because of VPN configuration settings. Today I worked with a handy online DNS troubleshooting tool, the MXToolBox SuperTool, and came away very impressed with its speed, capability

Cloud CRM Options

We’re looking at new cloud-based CRM options and we’ve identified several reputable vendors in the space. Part of the challenge in moving from our current CRM solution is that we want to preserve some advanced capabilities like auto-responding to form submissions while getting a good web-based user experience. The current system has a host of

Bad Customer Service Story #2: LongContractLand

One of our vendors—a very large cloud-based CRM that wastes a lot of its revenue on sales and marketing because its product isn’t all that great and costs too much—has a billing practice that really annoys me. We renew our contract with this vendor each year in May for another year. Why? Because we save

Bad Customer Service Story #1: We Don’t Give Credit or Refunds for Cancellations

I called one of our vendors recently to check on a service cancellation we made last month. We used this vendor’s service for an employee who recently left our organization but we only used it for one-third of the days in the billing cycle. Since the service for the employee was canceled the day he

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Identity Management in the Cloud. Is Active Directory and Azure the Answer?

Lots of the buzz in the technology media and Blogosphere lately predicts that over 50% of all enterprise applications will reside outside of the enterprise environment–commonly referred to as “The Cloud”–in the next five years or so. I don’t want to debate what the exactly “The Cloud” means, but would rather focus on the reality that however

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