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Provisioning New Employees

Provisioning New Employees Provisioning new employees is critical for an organization.  One of the most important days for an employee is their first. The must have access to everything they need to be successful.  This allows them the comfort of having made a positive career decision. Arguably, the most frustrating day for an IT person is onboarding a new employee with limited information from HR or management. Ensuring that the right people get access to the right business resources at the right time is critical.  A sound employee provisioning process promotes productivity and reduces organizational risk. The process of provisioning starts when the employee begins his/her career at the organization. It is imperative that an employee starts on day one with all the resources needed to be both productive and successful. Delays mean loss of productivity as well as frustration for the new employee…. not a good way to start off the employee-organization relationship. The Provisioning Process The provisioning process must account for if an employee moves to another division within the organization. Sound provisioning processes can remove or add access to new business systems that allows for immediate and continued productivity.  These processes also reduce the risk of allowing inappropriate access to data. The final part of the provisioning process occurs when an employee leaves the organization altogether. In this instance, you would want to deprovision the employee from all business systems thus severing their access and reducing risk to the organization while still preserving information still needed safely and securely. One would think that the provisioning process would be well-defined in most organizations, but you might be surprised at some of the realities out there. Many firms have either created their own in-house scripting leaving big vulnerabilities if that developer leaves.  Or worse yet, many are still provisioning manually. As you would expect the latter is even more inefficient and prone to errors. So, the question is do your employees have the right access to the right business systems at the right time, and if not, then the responsibility is usually on IT, which have a lot of other pressing things to be concerned with at the organization. PeoplePlatform Eliminates Frustrations in the Provisioning Process Web Active Directory’s PeoplePlatform will eliminate frustrations in the provisioning process. PeoplePlatform empowers you to create, update, and deprovision users and other objects in your directory. You can delegate provisioning, deprovisioning, and updates to other users via configurable web forms. You can also do it in bulk from your data sources. Lastly, PeoplePlatform will provide a return on your investment. Review a sample of this ROI by visiting our success stories! Learn more how you too can achieve an ROI by automating your Active Directory user and group management needs by using Web Active Directory’s full suite of products in PeoplePlatform. Contact an account manager for more information!

Self-service Web-based Password Reset for Active Directory Benefits

Self-service Web-based Password Reset for Active Directory Benefits We recently posted about the benefits of using PeoplePassword, Web Active Directory’s self-service web-based password reset for Active Directory.  Since then we have noted additional benefits that we want to share.  Many clients use PeoplePassword with our platform solution called PeoplePlatform.  PeoplePlatform is the suite of web-based Active Directory identity management solutions for your organization from Web Active Directory.  More on PeoplePlatform below. Self-service Web-based Password Reset for Active Directory reduces calls to helpdesks.  Reducing unwanted help desk calls provides verifiable ROI and allows users to avoid lengthy calls to reset their passwords.  Choosing the correct password reset solution is important in attaining ROI.  Web Active Directory’s PeoplePassword is an easy deployable self-service password reset solution.  Users can change their password – without helpdesk’s assistance – using PeoplePassword.   In addition, passwords can be changed based on the policy the administrator or company requirements. Some of the Benefits of Using PeoplePassword Excellent Return on Investment Customers experience an immediate ROI once implementing PeoplePassword.  A client under 1,000 employees recently said they reduced calls to the IT team from 40 to 50 per week to zero saving an estimated $20,000 a year. You can also calculate your ROI using our calculator here. Reducing help desk workload and the costs of the workforce will increase productivity and provide an even greater return on investment. Improved Employee Productivity As expected, when a user eliminates the need to open a ticket or call the help desk asking for assistance in resetting their password, they increase productivity.  Our self-service solution allows for immediate access to systems with multi-factor authentication for allowing the user to reset their password securely. Lessen the burden on Help Desk or IT Eliminate unwarranted calls to the help desk by using a password reset solution.  In turn, the help desk reduces frustration from lost productivity and delays in finishing other projects while providing fewer interruptions during the day. Enhanced Security by Not Sharing Sensitive Information Importantly, PeoplePassword prevents employees needing to share sensitive password information with IT or the help desk.  Not sharing this information eliminates the risk of misuse of passwords by another employee.  Allowing users to reset their passwords or unlock their accounts provides a much more secure environment and protection for all users.  Finally, it allows the company to comply with the standard of the company’s password policy. Easily Deployable for Immediate Use Luckily, the installation of PeoplePassword is simple and provides many “out of the box” suggestions along with documentation and support staff to assist.  It includes a complete reporting module to track usage and ROI.  Also, it ships with over 50 questions out of the box that you can use or if you choose, you can create your questions.  And as you would expect, PeoplePassword also has a mobile friendly, responsive user interface. More Pleasurable Work Experience When eliminating the mundane tasks of resetting user’s passwords manually, the work experience is more pleasurable.  While an intangible benefit, all agree this makes the work day less cumbersome and will make the day more enjoyable. Using PeopleNexus and PeopleProvision with PeoplePassword lets organizations take advantage of the full Platform increasing the return on investment even faster. Last year we introduced PeoplePlatform.  PeoplePlatform is the suite of web-based Active Directory identity management solutions for your organization from Web Active Directory. So, many use our provisioning solutions, PeopleNexus and PeopleProvision along with PeoplePassword. PeopleProvision is a simple-to-deploy, intuitive role-based Microsoft Active Directory account provisioning application that allows you to delegate user account creation without giving full access to Active Directory.  PeopleNexus allows you to delegate user creation and updates in Active Directory in bulk. Each solution has its own benefits.  Using PeopleNexus and PeopleProvision with PeoplePassword lets organizations take advantage of the full Platform increasing the return on investment even faster. Lastly, you can find many other features, including our promise to you, here.  The best self-service Web-based Password Reset for Active Directory on the market is PeoplePassword.  Contact an account manager today to learn more information or request an evaluation of our award winning solution      

Problems with Using SMS in your Password Reset Tool

Highly publicized problematic incidents with using SMS or text messages for two-factor authentication have recently surfaced.  PeoplePassword, Web Active Directory’s password management solution which is part of its PeoplePlatform suite,  allows you to go beyond SMS for two-factor or multi-factor authentication with its partnership with Twilio and Authy. The Problem with SMS In 2016, Wired Magazine published this article about why it’s important to stop using SMS messages for two-factor authentication.  Unfortunately, people may not be listening and in 2017 the problem is continuing with very serious results.  SMS has a lot of security problems. SMS is still an optional factor of authentication in Web Active Directory’s password management solution, PeoplePassword.  A user can use this as one of the means to identify themselves to reset their password, change it, or unlock their account.  To bypass SMS and text-messaging without any PeoplePassword software configuration changes or customizations, users can also download and use Authy, an application that runs on iOS, Android, or Desktop operating systems.  It will work seamlessly with your user’s mobile devices.  Further, Authy has a lot of advantages over using Google Authenticator. A More Secure Solution We think Authy is a good choice.  Encrypted transmissions and codes that only last for twenty seconds replace insecure SMS.  With a lost or stolen device, it’s a superior choice over Google Authenticator.  Another mobile device, a PC, or a MAC, for example, can be used to de-authorize a stolen device.  (Google Authenticator can’t do that.)  Authy offers optional encrypted cloud token backup.  Use Authy anywhere you might use Google Authenticator.  Think two-factor authentication for Facebook, Twitter, where you have to scan a QR code, etc. Google Authenticator also isn’t available on desktop (non-mobile) devices. When considering two-factor or multi-factor authentication in a Self-Service Password Reset (SSPR) solution, consider a solution such as Web Active Directory’s PeoplePassword that allows you to use more secure means for users to identify themselves using their mobile devices.

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