Self-Service Password Management: PeoplePassword

Self-Service Password Management and Password Reset

Self-Service Password Management and Password Reset

Stop taking password reset calls today and empower your users with our intuitive self-service password management solution. Complete control of which users are allowed to reset their passwords (once they are enrolled and have answered a set of challenge questions that you choose), change their passwords, and/or unlock their accounts. Help-Desk can optionally help users reset their passwords, change passwords, unlock accounts, etc.  Multi-factor authentication supported.
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  • Immediate quantifiable return on investment with reduced help-desk calls
  • Delegate password resets, password changes, and account unlocks to end-users
  • Configurable multi-factor authentication by user: admins control how users have to prove their identity by what means and in what order
  • Choose from email verification, phone call, SMS (text message) verification, secure mobile app identification via Authy (, and/or challenge question verification
  • Optionally eliminate the need for enrollment for some or all of your users by having enrollment questions answered from attributes in Active Directory
  • Optionally allow users to provide an alternate email address and/or mobile phone number during enrollment if you don’t have this data in Active Directory
  • Support for Windows XP, Vista, Windows 7, Windows 8, and Windows 10 login screen lockout functionality
  • Import enrollment data from another databases with the PeopleEnroll add-on utility or just take the data straight from Active Directory in real-time
  • Users (optionally) enroll through intuitive web-based form
  • Help-desk module verifies user identity through up to three factors of authentication
  • Mobile-friendly esponsive UI for Enrollment, Recovery, Help Desk: Looks great at most any screen resolution including on mobile devices or tablets
  • Securely expose to Internet for remote workforce using SSL
  • Full reporting module to track usage and ROI
  • Software comes with over 50 questions out of the box that you can use or you can create your own
  • Optionally allow users create (and answer) their own challenge questions during enrollment
  • Optionally allow users to choose from lists of questions and/or optionally require them to answer certain questions
  • Customize event notifications and auditing
  • View our promise to our customers

Password Management ROI Calculator

Feel free to change the default values in this calculator to match the specifics of your situation. This calculator takes inputs and computes the cost of password management without the PeoplePassword password management solution.

# of Employees:
Calls to help desk / month/ user (META Group’s average of 1.75 calls per user per month):
% of help desk calls related to passwords (from Gartner):
Average Call Length (minutes):
Hourly salary for helpdesk:
Hourly salary for end user:


Costs of HelpDesk Solution

Password Calls / Month:
Cost / Call:
/ Month:
/ Year:

System Requirements

PeoplePassword, Web Active Directory’s self-service password reset solution for Windows, is an ASP.NET web application that runs on the Windows IIS web server. Using SQL Server as the database used to store application data, PeoplePassword includes the following detailed system requirements.

Requirement Description
Windows Server 2008 and 2008 R2, 2012 and 2012 R2
Web, Standard, Enterprise or Datacenter Edition

Windows Server 2016

Hosts PeoplePassword application. Please ensure the server is not a domain controller
and is a member server in a domain.Important Note: The server must be in the Web Server role and IIS authentication must be included.
IIS 7.5 or later Hosts web applications
Microsoft .NET Framework version 4.5.1 Web application framework.
SQL Server 2005 or later (including Express editions) Stores PeoplePassword configuration data, including questions and answers in an encrypted format
Windows service account with permissions to update passwords in Active Directory Used by PeoplePassword to update passwords or unlock accounts in Active Directory

Architecture Diagram

PPASS Diagram

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