For your support needs, you can check our support knowledge base or open a support ticket via email or telephone.
You can access our knowledge base at http://support.webactivedirectory.com.
The support mailbox and telephone is monitored from 7:00 AM to 6:00 PM Mountain Time USA (GMT - 6) from Monday through Friday. We try to respond to all support inquiries within four hours on Monday through Friday during these core support hours. You can make arrangements for support outside of these core hours by contacting Web Active Directory support at support@webactivedirectory.com.
Create an email message to support@webactivedirectory.com.
Include the following information about your case in the email.
Operating system and service pack level of the server where PeopleSearch is installed
Whether the server where PeopleSearch is installed is a domain controller (we highly recommend you *do not* install the product on a domain controller but we will support this configuration if it is your only option)
LDAP Base Path variable from the Directory page of the Administration Console
Error message or behavior your are experiencing
Application event log from the server where PeopleSearch is installed
WADError.log file from the server where PeopleSearch is installed, typically C:\Program Files\WebActiveDirectory
Send the email with the requested information and you should receive a confirmation message soon with further information that a ticket has been created.
Call Web Active Directory Support at +1 800.747.3565.
Prepare the following information about your case to relay to support personnel or leave in your voice mail message.
Operating system and service pack level of the server where PeopleSearch is installed
Whether the server where PeopleSearch is installed is a domain controller (we highly recommend you *do not* install the product on a domain controller but we will support this configuration if it is your only option)
LDAP Base Path variable from the Directory page of the Administration Console
Error message or behavior your are experiencing
Application event log from the server where PeopleSearch is installed
WADError.log file from the server where PeopleSearch is installed, typically C:\Program Files\WebActiveDirectory
You can access a comprehensive knowledge base addressing common issues and configuration questions at http://www.webactivedirectory.com/.
If you would like more information about Web Active Directory LLC, please contact us at info@webactivedirectory.com.
For sales or purchasing questions, please email the Web Active Directory sales team at sales@webactivedirectory.com.