For your support needs, you can check our support knowledge base or open a support ticket via email or telephone.
You can access our knowledge base at http://support.webactivedirectory.com.
The support mailbox and telephone is monitored 8 AM - 6 PM Mountain Time USA (GMT - 7) and we try to respond to all support inquiries within four hours Monday through Friday during the support hours.
Create an email message to support@webactivedirectory.com.
Include the following information about your case in the email.
Operating system and service pack level of the server where PeopleUpdate is installed
Whether the server where PeopleUpdate is installed is a domain controller
LDAP Base Path variable from the Directory page of the Administration Console
Error message or behavior your are experiencing
Application event log from the server where PeopleUpdate is installed
WadError.log file from the server where PeopleUpdate is installed
Send the email with the requested information and you should receive a return message confirming that a ticket has been created.
Call 1.800.747.3565.
Prepare the following information about your case to relay to support personnel or leave in your voice mail message.
Operating system and service pack level of the server where PeopleUpdate is installed
Whether the server where PeopleUpdate is installed is a domain controller
LDAP Base Path variable from the Directory page of the Administration Console
Error message or behavior your are experiencing
Application event log from the server where PeopleUpdate is installed
WadError.log file from the server where PeopleUpdate is installed
You can access a comprehensive set of FAQs addressing common issues and configuration questions at http://support.webactivedirectory.com/.
If you would like more information about Web Active Directory LLC, please contact us at info@webactivedirectory.com.
For sales or purchasing questions, please email the Web Active Directory sales team at sales@webactivedirectory.com.